We have had such a lovely letter from a customer this morning. She says:
“I enclose another order for some of your products. It is really helpful to be able to purchase trial sizes: you will see that my order is mainly for these trial sizes, but next time I will be ordering the standard size products.
“I just wanted to express my appreciation of your products and excellent service; I have never had any skin problems but a few months ago developed red patches and tiny blister-like spots on my face. I stopped using make-up and night creams which frankly I need to use. I searched the internet and came across your website and am so glad I did because since receiving my first order and starting to use your products my skin has returned to normal. So many thanks. I shall start building up my collection of Queen products and give all the other much-publicised products a miss!”
We also received two orders this morning which were from friends of existing customers – customer referrals, I guess they are technically known as! Certainly, word of mouth is currently our major source of new customers and it remains the most powferful with most referrals becoming regular customers. It is not really surprising – if you have sensitive skin, it can take some persuading to be convinced to try a new product and to see a friend - who you know has sensitive skin too – with great-looking skin is a powerful endorsement.
More good news came in the form of some great coverage for our Theatrical Cleansing Cream, a longstanding Queen favourite and ideal cleanser for super-sensitive skins and for anyone who needs to remove heavy make-up or stage make-up on a regular basis (as it won’t dry skin out or cause irritation).
Read it here at great beauty blog Confessions of a Beautyholic.
http://www.confessionsofabeautyholic.com/2011/03/queen-cosmetics-theatrical-cleansing.html
Let’s hope the good feedback continues to flow!
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