As the temperature rises, we are still wading our way through the massive influx of emails which resulted from Queen being mentioned by a host of sites which list companies which offer free samples.
Having found ourselves unable to meet the demand and doubtful of the genuine nature of most of the requests, we have emailed as many people as we can asking them to give us more details about their skin so we can ensure they get the right samples.
As well as not wanting to ignore all the emails we received (whether or not they are freebie hunters, we also feel we should let people know what's going on and we do believe we generally have exceptional customer service!), this seemed a good way of identifying the truly genuine enquiries. It's good to know that there are some out there.
Writes one lady:
'Hi, I am still interested in your products and would love the chance to sample them to see if they would be ok with my skin.
'I suffer from seborrheic dermatitis that affects my face, around my ears and my scalp. I would be most grateful for any help you could offer.'
Another says:
'Dear Customer Service, I have sensitive skin which is combination in nature ( an oily T zone and dry everywhere else). I am allergic to AHA and all other related components but am fine with everything else as far as I know.'
and quite a few men have got back to us. Says one:
'Well I would say my skin is both oily and sensitive. I have found it hard to get something that's right for me as the wrong products do cause me to get spots or make me dry in certain areas.'
The skin conditions or issues mentioned in these three emails are fairly representative of the sorts of skin conditions Queen specialises in helping. Unfortunately, our profile is still so low that people are spending a lot of time and money buying products that don't work when Queen could have helped them all along! Hopefully, all that will change when we get a public relations programme up and running later this year.
We've just managed to get the late Friday orders packaged up. Every week, we get to 4pm and think we are in control. The post is all ready to go out, the pumps have been cleaned down and the stirrers turned off when a flurry of orders comes through. Fortunately, today's were mostly straightforward - our bestsellers such as Medicated Cleansing Lotion, Moisturiser, Sensiderma Day Cream and Enriched Moisturising Lotion. It's now 4.30pm so I am hoping that if we get any more orders they won't be needed before Tuesday.
I have to say that I am loving our new organic moisturiser. It's only at the trial stage but it really is amazing and I do have high hopes for it. It uses a combination of certified organic ingredients and ingredients which are approved for use by the Soil Association and Ecocert. We are working on an organic cleanser and a body lotion so that we will have a small, but perfectly-formed range. We would like to move towards a Soil Association accreditation for these products once we have finalised their formulations. There are not many ranges out there which offer organic products for sensitive skin. Most rely on essential oils and extracts making them far too highly perfumed for truly sensitive skin.
Not much else to report here really. A swarm of bees which appeared like a small, black cloud at the beginning of the week has finally gone. There are still a few bemused creatures flying around wondering where the rest have gone. Otherwise, the farm is looking beautiful - hanging baskets in full bloom, sheep, donkeys and horse grazing peacefully, a gently breeze rustling through the elderflower bushes. It's a shame that it's about 500 degrees up here in the office!
Oh, we've just put the Free Sample 'offer' back on the website so genuine enquiries please do apply.
Have a good weekend.
The Queen Team
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